- Person-centred approach
- CBT techniques
- Online and telephone
About Hayley
Hayley Matthews is a qualified therapeutic counsellor with five years' experience working in the United Kingdom. She supports people dealing with stress, anxiety including social anxiety, depression, trauma and abuse, loss and relationship problems. Hayley offers both shorter and longer term counselling and works with a broad range of concerns that affect day to day life.
Hayley uses a person-centred way of working that focuses on how life events have shaped a person's reactions. She listens, asks questions and helps people make sense of their experiences. Sessions aim to identify practical steps that can help now and into the future.
Her practice is relational, which means she pays attention to how people present and connects that with what has happened to them. She may invite creative exercises such as metaphor, journaling or creative writing to explore difficult feelings and memories.
Hayley also draws on techniques from cognitive behavioural therapy and solution-focused ideas when they suit a person's needs. She provides therapy by telephone or online and can work for either shorter-term support or more open-ended counselling.
She is a registered member of the British Association for Counselling and Psychotherapy - BACP - and is insured to practise. All of her work receives clinical supervision so clients can expect ongoing professional oversight.
How her approaches translate to online counselling
Hayley draws on attachment-based ideas, client-centred work and cognitive behavioural techniques in her online practice. Attachment-based thinking looks at how early relationships affect current patterns, which can help with relationship worries and feelings of abandonment. Client-centred work focuses on listening and reflecting so people can understand how life events have shaped them and what they want to change. Cognitive behavioural techniques look at thoughts and behaviours together, offering practical steps to reduce anxious thinking and unhelpful patterns.Choosing the right approach is part of the work together. Hayley will discuss goals and preferences in early sessions and adapt methods based on what helps most. This is a collaborative process that aims to find ways of working that fit the person's needs and day to day life.
Practical benefits of online counselling include fitting sessions around work and family commitments and removing travel time. Online or telephone appointments can make it easier to keep regular check-ins, use shorter sessions when needed, or have more flexible scheduling. Confirm the exact session formats available before booking so arrangements suit your routine.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she help with?
She works with stress, anxiety including social anxiety, depression, trauma and a wide range of life and relationship issues.
What is her therapeutic style like?
Her style is person-centred and relational, focusing on how life events shape reactions while using practical techniques when useful.
How much clinical experience does she have?
She has five years' experience providing short and long term counselling in mental health services.
What credentials does she hold and where is she based?
She is a registered member of the BACP and holds NCPS, practising in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
Can people outside the UK work with her?
She is not currently accepting international clients.
How are sessions arranged and paid for?
Cost varies with location and sessions use a subscription model that can be cancelled at any time.
How do I begin if I want to try a session?
Select the See online therapy options button, complete a short matching questionnaire and then schedule your first session.