- Stress and anxiety
- Alcohol and other drugs
- Trauma-informed care
About Heidi
Heidi Arntzen is an AASW social worker with six years of clinical experience in Australia. She works with adults who are facing stress, anxiety, addictions, trauma and abuse, grief and depression. Her practice focuses on practical support and clearer coping skills for people who have been carrying a lot for a long time.
She describes her style as calm, down-to-earth and collaborative. Sessions are conversational and practical. Heidi listens, helps clarify what is overwhelming, and looks for small, achievable steps to reduce day-to-day strain.
Heidi has worked across mental health and alcohol and other drug settings, supporting people with harm reduction and recovery, and with broader mental health concerns. She also brings lived experience from supporting a loved one with mental health problems and from navigating breast cancer in her family. Those experiences inform how she relates to the practical pressures clients describe.
Her practice uses person-centred, strengths-based and trauma-informed principles. She balances emotional support with straightforward skills and psychoeducation that people can try between sessions. Examples include motivational interviewing-style conversations and CBT-informed strategies.
Heidi often helps clients who feel they are always the one others rely on and who want a space to focus on their own needs. Together they work on building insight, improving coping, and creating routines that support longer term wellbeing. To begin, clients complete a short matching questionnaire and schedule a first session through the online booking flow.
Approaches used in online sessions and how they help
Heidi draws on evidence-informed techniques to support practical change. CBT-informed strategies focus on recognising unhelpful thinking and testing small behavioural experiments; these approaches can help reduce avoidance and build confidence in social situations.Motivational interviewing-style conversations help people clarify their goals and increase motivation for change. This is useful when someone is ambivalent about addressing alcohol and other drug use or changing a habit that contributes to anxiety.
Finding the right approach is part of the work. Heidi works collaboratively to match techniques to a person’s needs, goals and preferences. She will talk through options, try tools in session, and adjust plans based on what works for the client.
Confirm the exact session formats before booking, because the biography does not list specific delivery methods. Online sessions can make it easier to fit therapy into a busy week, shorten travel time and allow sessions during a lunch break or between other commitments. Some formats use less bandwidth and can work well when phone calls suit better than video. Discussing how sessions will run is part of the initial matching and scheduling process.
Areas of expertise
Additional focus areas
Experience
6+ years
Listed in
Australia
Languages
English
Frequently asked questions
What kinds of problems does she help with?
She works with adults facing stress, anxiety, addictions, trauma and abuse, grief and depression, plus related concerns such as abandonment, family problems and caregiver stress.
How would she work with social anxiety or phobias?
Her approach is conversational and practical, using evidence-informed strategies like CBT-informed techniques and motivational interviewing to build coping skills and reduce avoidance over time.
How much experience does she have?
She has six years of clinical experience, including roles in mental health and alcohol and other drug settings.
What credential does she hold and where is she based?
She is an AASW social worker and practises in Australia.
Can I book sessions in languages other than English?
Sessions are offered in English.
What session formats are available?
Please confirm current session options before booking, as the biography does not list specific formats.
How are fees handled?
Fees vary with location; sessions use a subscription that can be cancelled at any time.
How do I begin if I want to work with her?
Use the See online therapy options button, complete a short matching questionnaire, and schedule a first session.